To implement a service department management structure which will provide a venue to develop a customer focused culture to provide superior customer service .
NIDASH provide Service Operation Management for the following:
- Service job order flow process
- Technician labor hours rate calculations
- Technician productivity %
- Labor utilization %
- Billable hours distribution
- NON-Chargeable hours Vs. worked hours
- Service Department Key Performance Indicator ( KPI ) graphs
- Service department benchmark performance graphs
